Returns & Refunds
A. Return & Exchange Eligibility
You may place a request for return or exchange in the unlikely event that your received product is:
- Physically damaged upon delivery
- Wrong item or incorrect model delivered
- Missing components or items
Important Note: Only unused and unwashed products with all original tags, labels, and packaging intact are eligible. Please inspect size charts before purchasing. For claim verification, customers are encouraged to record a 360-degree unboxing video or provide clear photos when submitting a claim.
B. Steps to Place a Return Request
STEP 1
Repack Item
Place the unused item back in its original package with tags intact.
STEP 3
Pickup & Refund
Our courier partner picks up your parcel for fast inspection & refund.
C. Refund Processing & Timelines
Once your return is received and inspected at our warehouse, your refund will be processed under the following rules:
- Full Order Refund: 100% of order value is refunded for single item orders or full return requests.
- Partial Order Return: The selling price of the returned item is refunded. Applied bundle discounts will be recalculated accordingly.
- Refund Method: Credit is automatically issued to your original payment method within 5โ7 business days of inspection approval.
Customer Care & Support Hours
Our dedicated customer support team is active Monday to Saturday from 10:00 AM โ 6:00 PM.
๐ง Email: infilltown@gmail.com
๐ Website: www.infilltown.com